Payments partnership uses behavioural analysis to aid utility customers

Payments partnership uses behavioural analysis to aid utility customers
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Tantalus Systems, a smart grid tech company, is partnering with PayGo, a payments technology company offering a utility billing and payments system, to enable utility customer service and flexible payment solutions through a data analysis platform.

The system, PayGo Cloud CIS, is a single solution for prepay, post-pay and payment processing, aiming to be a standalone complement to a utility’s existing CIS that helps customers reduce consumption, pay off debt, and budget for their utility bills.

Through the partnership, utilities will be able to leverage granular interval data captured and analysed through their TUNet smart grid platform to improve customer service by enabling consumers to budget for their usage of electricity, water and gas.

By deploying the joint solution, utilities can also mitigate risks associated with collecting fees from their consumers and reconnecting vital services for those customers in arrears.

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“The digital transformation of customer experience drives behavioural change and sustainability outcomes through more mindful and efficient use of electricity, water and gas,” said Jeff Weiser, CEO at PayGo. “Leveraging our integration and partnership with Tantalus will enable utilities to support their customers by providing a number of options to pay for vital services.”

“The data captured and analysed through Tantalus’ smart grid platform provides utilities with visibility into the evolving consumption patterns of consumers, which helps improve system planning efforts as the reliability of their distribution grid comes under increasing pressure due to extreme weather patterns and supply chain constraints impacting the availability of critical infrastructure,” added Peter Londa, president & CEO of Tantalus.

“By integrating TUNet with PayGo’s offerings, utilities will be able to proactively educate their consumers on usage and improve the return on the investment being made to upgrade metering infrastructure.”

Both Tantalus Systems and PayGo are based in the US.